Returns & Refund Policy

Zero Cost & Zero Carbon Policy

I gladly accept returns.
✅ Contact my store within: 30 days of delivery by email if you have any issue with your order.
✅  Return items within: 30 days of delivery.  

We have a generous 30-day return policy, which means you have 30 days from the day you purchase to request a return.

We aim to make the return process as easy as possible.
To start a return, you must contact us at sales@letterartgifts.com
Please state your name and order number and the reason for your return request.

✅  If you have NOT downloaded the high definition file, please state
"I confirm I have not downloaded the High Definition file"
Once I have confirmed this in the independent File Management app - I will put through a refund.

✅  Alternatively, within 30 days of delivery, email me an image of the printed item cut in two. I will take that as sufficient evidence for a full refund. There is no need to post the printed item back which will only cause delay and unnecessary cost
This is also the most environmentally friendly - zero carbon option

Digital Downloads:

Digital downloads are eligible for return within 30 days of purchase, provided the buyer has not downloaded the HD version. Please feel free to look at the preview file to make sure its as you ordered it and contact me if it is not.

But please contact me immediately if you have any problems with your order BEFORE custom work is underway.

Refund Policy:

If you have made an error when purchasing an item – an amendment can be requested within 30 days of ordering.  Due to the nature of digital items, once the customization has commenced and the HD file sent, it has to be redone. 

If you make an error in the custom information provided, please contact me immediately to amend the information.

Once you receive your personalized printable – check it carefully using the preview file.  If we have made an error, we will happily amend and resend free of charge. It is your responsibility to check the image carefully before printing.  We will not be held responsible for any costs incurred if you later discover an error.